Phase III
Introduction
Training Awareness
Communication
Documents and Records
Operational Control
Emergency Response
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(Quiz)
Step 7: Test Your EMS Communications Knowledge
It's time to test your knowledge of EMS communications. Take a quick review of this lesson and then it's time for a short quiz.
Communication Quiz
1)
Provide methods for your wastewater employees to feedback to management on their ideas.
A) Employee Meetings
B) Working Lunches
C) Employee Suggestion Boxes
D) Bulletin Boards
E) All the Above!
2)
Choose the potential wastewater external stakeholders.
A) Local citizens/community groups
B) Neighbors
C) Federal/State/Local environmental or regulatory organizations
D) Advisory groups
E) Emergency response personnel
F) Contractors or vendors
G) All the above!
3)
Choose the things to avoid (from wastewater utilities) regarding EMS internal and
external communication
s.
A) Starting your EMS communication plans and procedures from scratch.
B) Not communicating frequently on the progress of your EMS.
C) Not identifying and communicating with your key external stakeholders and seeking their input.
D) A, B & C.
4)
Use creative methods to communicate your EMS message .
True
False
5)
Choose the lessons learned (from wastewater utilities) regarding EMS internal and external communications.
A) Communicate EMS information up, down, and across your wastewater organization.
B) Keep internal messages simple, clear, concise, and fresh. Remember, Keep It Simple, Simple (KISS)!
C) Proactive (two-way) communication with external parties is important to obtain the views of external stakeholders.
D) A, B & C.
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