Step 1: Determine What Needs to be Communicated Internally to Your Organization

A good place to start in developing your EMS communication strategy is to look at how your organization currently communicates messages internally. How do managers currently get information to employees and how do employees communicate it back to managers? How do line managers communicate with one another? Leverage these strategies that are already in place, especially those that are familiar to personnel.

Reminder

Remember that great ideas come from frontline employees that work directly in areas that affect your wastewater facility's environmental impact. Make sure there are ways for them to provide feedback to their line managers and to top management.