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Handbook Reference

Communication - Internal and External

PAGE - (Intro) - 1 - 2 - 3 - 4 - 5 - 6 - 7 - 8 - 9 - Quiz

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Introduction: Communication - Internal and External

A central component of any EMS is to establish clear, proactive and effective communication channels both internally within your organization and externally to interested parties.

Internal Communication:
Do employees within your organization understand with whom to talk regarding your EMS and environmental procedures, emergency situations, and legal and other requirements? Communication requires the involvement of everyone within your organization.
External Communication:
As public organizations, it is important to consider proactively communicating with your local community and other interested stakeholders (e.g., regulatory agencies, citizens, commissioners, etc.) about your EMS. Taking the initiative to obtain the views of your external stakeholders (and to get their buy-in) will help you better understand how the community feels about your facility.


Let's now review the 7 steps of effective internal and external communications under an EMS.


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